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Contagious Leader Of The Month


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Every Hotel has "door people". Most are entirely forgettable. Not Mr. Boston at The Cosmopolitan in Las Vegas.

John, Bev & Mr. Boston

As part of our ongoing search for Contagious Leaders, we experienced Mr. Boston earlier this week as we were departing the hotel following a speaking engagement the night before. He asked if we wanted a bottle of "wattah". Having grown up in the Boston area, Bev and I recognized the accent immediately and asked which "paaht" of Boston he was from. He mentioned Ashland and Waltham, both towns we are quite familiar with.

He moved to Las Vegas a couple of years ago to work on the construction of The Cosmopolitan for the Perini Corporation. He had been in construction his entire life and was the "flagman", standing out on the "strip" to make sure pedestrians and cars were safe. All the while, according to Kevin Glass, Director of Guest Services at the Cosmopolitan, Mr. Boston CHATTED UP THE COSMOPOLITAN as much as eight months before the hotel opened. He did this without knowing he'd work for the hotel. Some Contagious Leaders at The Cosmopolitan recognized that this guy had talent. Not a degree in Hospitality from a prestigious school or smooth talent but a genuine love for serving people, taking full responsibility for every aspect of his job and a joy for life that is truly contagious.

We were waiting for transportation to Zappos.com (another amazing story for another post). The van was nearly full but the driver was waiting for another guest. We waited and waited. The driver was getting nervous. Mr. Boston stepped in. He showed some genuine concern for the driver and was worried that the rest of us in the van were being kept waiting. He kept saying that the driver should go and he'd arrange transportation for the other guest. We did just that.

This was a very busy time for the Hotel. People coming and going. Nevertheless, Mr. Boston attended to the driver. He made Bev and I proud of our Boston heritage and envious that The Cosmopolitan had scooped up such a fabulous Contagious Leader.

The Cosmopolitan is a very nice hotel, lots of fun and great rooms. We'll go back for sure. But, we'll go back because of Mr. Boston, a true contagious leader.

Congratulations, Mr. Boston, you are our Contagious Leader of the month.

Be Well & Be Contagious,

John & Bev



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